Ruckus unleashed wi-fi is visible but there is no internet connection

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I have a ruckus switch with two repeaters or routers installed in my house. The wifi is visible and I can connect to it but it does not have access to the internet. Furthermore I'm not able to login into the ruckus system because I do not know the password and the password reset was not set up. Should I do a factory reset and set it up from scratch or this issue is something fixable without a factory reset.

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