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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

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Guest Wifi - DNS

noxlaritin
New Contributor

‎09-20-2024 04:53 AM - edited ‎09-20-2024 04:59 AM

Hello, I have a strange problem with my Ruckus APs.

The R320 model is installed in my company. If I use Windows 10 or a mobile phone (tested with a Samsung), the sign-in page for the captive portal works as expected. However, if I use a Mac PC or Windows 11, after connecting to Wi-Fi, it’s not possible to resolve “ruckus/”, so the captive portal doesn’t open.

If I enter the local IP address instead of “ruckus/”, the login portal works.

Does anyone have any pointers on where I should look? I’ve searched Google about this problem and even asked ChatGPT, but I haven’t found a solution.

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noxlaritin
New Contributor

‎09-30-2024 11:56 PM

Please, still have same problem. Anyone has suggestion what to do?

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