Error trying to bind a network in the cloud account

[damianhlozano]

Hello team!!

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

[sanjay_kumar]

Hi,

I have tried this in lab, I get this error when I use a wrong credentials or the Unleashed AP unable to reach the Cloud URL.
Can you please ensure the below steps:
1. Enable "Enable Remote Management" under Admin & Services >> Administration >> Remote Management >> Remote Management & Mobile App Notification.
2. Make sure to use Unleashed Master's credentials "admin" as username and admin's password.
3. You can also try by generating the new Unleashed ID under Admin & Services >> System >> System Info tab.
The complete process of onboarding the AP to the cloud for remote control is available in the userguide under "Remote Portal Support" section page 456 onwards.
I will try to add the common errors we see during this process in the user guide.

[neil_ticktin_io]

@sanjay_kumar -- just to be clear, are you saying that the only username that can be used to attach to the cloud portal is "admin"?  That would definitely be at least *a* problem I would have run into ... as I never leave "admin" on any admin page.

[sanjay_kumar]

Hi Neil,
Yes, only "admin" user can be used to bind the AP in remote portal.

[saurabhkpatel]

any one able to bind the network. I am also having same problem it says Network's username or password verification failed.

[neil_ticktin_io]

The tricky thing is that your main admin user must be "admin" and not any other variation. This cannot be an additional user -- it must be the main one, and it must specifically be "admin"