Error trying to bind a network in the cloud account

[damianhlozano]

Hello team!!

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

[neil_ticktin_io]

 I have the same issue as well.  Anyone resolve?

[eHOME-NYC]

Same issue. created a new user, in the case admin cannot be used, but getting the same result (Error message)

[neil_ticktin_io]

Hey Commscope / Ruckus : More explicit documentation on exactly the meaning of the terms, onboarding an Unleashed site, and of course, errors would be appreciated.

[syamantakomer]

Hello All,

Thank you for reporting this issue.

Let us check this internally and get back.

@sanjay_kumar could you please check this one.

[sanjay_kumar]

Hi,

I have tried this in lab, I get this error when I use a wrong credentials or the Unleashed AP unable to reach the Cloud URL.
Can you please ensure the below steps:
1. Enable "Enable Remote Management" under Admin & Services >> Administration >> Remote Management >> Remote Management & Mobile App Notification.
2. Make sure to use Unleashed Master's credentials "admin" as username and admin's password.
3. You can also try by generating the new Unleashed ID under Admin & Services >> System >> System Info tab.
The complete process of onboarding the AP to the cloud for remote control is available in the userguide under "Remote Portal Support" section page 456 onwards.
I will try to add the common errors we see during this process in the user guide.