Configure and update R510 ruckus "you will be now redirected to our registration page"

[bdillard]

Hello,

I have a group of 4 R510's they've been working great for about 4 years.   About a year ago I did an upgrade.   For the past week they've been having performance issues so I  thought I'd start from scratch.  I asked them to reset them with the paperclip.   I wanted to go straight to the upgrade but that area is greyed out.  I did notice that when it came on it mentioned registering them.   

It says ruckus "you will be now redirected to our registration page"  with a continue - nothing happens when I hit continue.  I've disabled the pop up blocker for the APs addresses - still no luck.   Tried in Chrome and Edge (no I don't have anything with IE any more).   Is there a website I can manually type in or can I force the firmware?

You can click the OK but other than days turning to nights, nothing happens - tried several browsers, different computers.

You can try skip - and you'll get

Let me register doesn't let you register.

If you do clip skip and go to this you can't click on anything

If Ruckus is trying to get you to replace your APs every few years or buy maintenance subscriptions that's right up there with tesla making you subscribe to get updates for your car and keep some functions running.

[bdillard]

I tried the app on my ipad to see if I could walk the user through it.   I went to upgrade and it says "failed to fetch versions".

[bdillard]

I did walk the client through it on their phone in case they had more luck - it showed them 2 firmwares so the applied the newest and it fixed everything!   Thanks!!!!!!!!

[sanjay_kumar]

Hi @bdillard 

Thanks, glad to hear that it got resolved.