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Can’t login to the ruckus unleashed app to get updates for the devices

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A1987
New Contributor II

‎06-22-2023 08:31 AM

When I log in it says not connected to network despite the fact that I am connected.  Asks if I want to go to the apps settings.  Called support and they could not help. 

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sanjay_kumar
Moderator
Moderator

‎08-22-2023 12:02 PM

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.

Anyone facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Un...

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sanjay_kumar
Moderator
Moderator

‎06-22-2023 08:39 AM

Hi @A1987 
Are you facing this issue on the IOS devices?
Can you check if you are facing the below issue or a different one.

https://community.ruckuswireless.com/t5/Unleashed/Unable-To-Sign-Into-Rucked-Unleashed-App/m-p/60559...

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A1987
New Contributor II
In response to sanjay_kumar

‎06-22-2023 08:41 AM

Ok I am reading now it is saying the fix is coming week of July 1st?  So how will we login to download the update?

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sanjay_kumar
Moderator
Moderator
In response to A1987

‎06-22-2023 10:05 PM

Hi @A1987 
You have to upgrade the APs by logging in from the Laptop. And for the iOS device, the new app should be available in the Apple Store.


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Skitdc
New Contributor
In response to sanjay_kumar

‎07-03-2023 05:52 AM

I am having the same problem with iPhone log in.  Went to App Store and I do not see an update. Please advise!

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