All clients reconnect every 3.5 days [200.12]

[sgg222]

I have the following APs running on Unleashed 200.12:

1xR650

2xH550

Network type: WPA2-PSK/Open

The problem statement:

All clients disconnect after about 5000 minutes (300000 sec / 83.3 hours / about 3.5 days) on all APs/SSIDs/Radios due to "idle timeout". All clients have been active on the network.

As soon as they hit this magic 5000 minutes connected time, Ruckus disconnected them, which forced client re-authentication and auto re-connect.

Redacted log records:

Feb 3, 2022 @ 12:38:37.089 message:<134>Feb 3 12:38:37 syslog: eventd_to_syslog():User[74:ac:b9:9f:XX:XX] idle timeout and disconnected from WLAN[XX-unifi] at AP[ap-r-2ndbed@58:fb:96:3f:3c:XX] @timestamp:Feb 3, 2022 @ 12:38:37.089 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:xFeqwH4BvDkMnPG_qioG _index:ruckus-2022.02.03 _score: - _type:_doc
Feb 3, 2022 @ 11:53:16.871 message:<134>Feb 3 11:53:16 syslog: eventd_to_syslog():User[00:71:47:0a:XX:XX] idle timeout and disconnected from WLAN[XX-iot] at AP[ap-r-kitchen@58:fb:96:3f:47:XX] @timestamp:Feb 3, 2022 @ 11:53:16.871 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:5tKBwH4BLqL6RsELKLQs _index:ruckus-2022.02.03 _score: - _type:_doc
Feb 3, 2022 @ 11:50:57.971 message:<134>Feb 3 11:50:57 syslog: eventd_to_syslog():User[f0:45:da:3b:XX:XX] idle timeout and disconnected from WLAN[XX-iot] at AP[ap-r-lounge@8c:7a:15:3f:40:XX] @timestamp:Feb 3, 2022 @ 11:50:57.971 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:qtJ_wH4BLqL6RsELCbSX _index:ruckus-2022.02.03 _score: - _type:_doc
Feb 3, 2022 @ 11:42:24.967 message:<134>Feb 3 11:42:24 syslog: eventd_to_syslog():User[3c:22:fb:a5:XX:XX] idle timeout and disconnected from WLAN[XX] at AP[ap-r-2ndbed@58:fb:96:3f:3c:XX] @timestamp:Feb 3, 2022 @ 11:42:24.967 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:29J3wH4BLqL6RsELNbKt _index:ruckus-2022.02.03 _score: - _type:_doc

Jan 31, 2022 @ 01:18:15.150 message:<134>Jan 31 01:18:15 syslog: eventd_to_syslog():User[74:ac:b9:9f:XX:XX] idle timeout and disconnected from WLAN[XX-unifi] at AP[ap-r-2ndbed@58:fb:96:3f:3c:XX] @timestamp:Jan 31, 2022 @ 01:18:15.150 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:QtDIrn4BLqL6RsELsTJT _index:ruckus-2022.01.31 _score: - _type:_doc
Jan 31, 2022 @ 00:31:47.931 message:<134>Jan 31 00:31:47 syslog: eventd_to_syslog():User[00:71:47:0a:XX:XX] idle timeout and disconnected from WLAN[XX-iot] at AP[ap-r-kitchen@58:fb:96:3f:47:XX] @timestamp:Jan 31, 2022 @ 00:31:47.931 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:JdCern4BLqL6RsELKS7A _index:ruckus-2022.01.31 _score: - _type:_doc
Jan 31, 2022 @ 00:30:45.231 message:<134>Jan 31 00:30:45 syslog: eventd_to_syslog():User[f0:45:da:3b:XX:XX] idle timeout and disconnected from WLAN[XX-iot] at AP[ap-r-lounge@8c:7a:15:3f:40:XX] @timestamp:Jan 31, 2022 @ 00:30:45.231 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:_tCdrn4BLqL6RsELNC3U _index:ruckus-2022.01.31 _score: - _type:_doc
Jan 31, 2022 @ 00:30:45.031 message:<134>Jan 31 00:30:45 syslog: eventd_to_syslog():User[f0:45:da:40:XX:XX] idle timeout and disconnected from WLAN[XX-iot] at AP[ap-r-kitchen@58:fb:96:3f:47:XX] @timestamp:Jan 31, 2022 @ 00:30:45.031 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:_dCdrn4BLqL6RsELNC0L _index:ruckus-2022.01.31 _score: - _type:_doc
Jan 31, 2022 @ 00:22:13.127 message:<134>Jan 31 00:22:13 syslog: eventd_to_syslog():User[3c:22:fb:a5:XX:XX] idle timeout and disconnected from WLAN[XX] at AP[ap-r-2ndbed@58:fb:96:3f:3c:XX] @timestamp:Jan 31, 2022 @ 00:22:13.127 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:PdCVrn4BLqL6RsELZC1s _index:ruckus-2022.01.31 _score: - _type:_doc
Jan 31, 2022 @ 00:21:58.627 message:<134>Jan 31 00:21:58 syslog: eventd_to_syslog():User[50:ed:3c:ee:XX:XX] idle timeout and disconnected from WLAN[XX] at AP[ap-r-2ndbed@58:fb:96:3f:3c:XX] @timestamp:Jan 31, 2022 @ 00:21:58.627 @version:1 host:192.168.12.11 tags:Ruckus type:Ruckus _id:L9CVrn4BLqL6RsELKy3J _index:ruckus-2022.01.31 _score: - _type:_doc

Note: due to supply shortage, I had to buy the gear from 3rd parties as it wasn't available from 3 local official distributors. Because of that, Ruckus won't take my money for support coverage, so I can't file a ticket and would appreciate if somebody can provide an advise here.