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710 Unleashed 2nd AP doesn't automatically appear - troubleshooting?

New Contributor

Hi, i just unpacked and am trying to install 2 R710 unleashed.  I'm plugging them into a UniFi 16 port poe network switch.  I successfully installed the Master, appears on the Unleashed Dashboard, running with downgraded capabilities since it is running on poe, but operation seems normal, speed and connectivity are fast.  I plugged in the 2nd R710 AP, but nothing appeared on the Dashboard.  2nd R710 AP PWR light is on, CTL light is flashing, unit is broadcasting, but it just doesn't automatically integrate.  I tried a hard reset on the unit, same thing.  What's my next step to troubleshoot?   Thanks!


AP CLI upgrade KBA

Might be easier to browse to the AP IP address and upgrade the AP from the GUI. 

Forgot to mention! I can’t flash 200.9 from web interface. 
I flashed stand-alone, then 200.8 unleashed from ruckus support site, and then proceed with automatic upgrade to latest version

Community Admin
Community Admin

Hi Anton,

Start with checking if the problematic AP has Unleashed version or not.

SSH into it and run "get version"

If master AP and this AP is on save version, verify if they can talk to each other. Try to ping and make sure both the APs are on same network subnet.

Running "get syslog log" command on problematic AP will also help and will show you what is going on when AP try to join the master AP.

As a last troubleshooting step, try factory reset the AP using CLI ("set factory" followed by "reboot") or hardware reset button (push and hold for 12 seconds), check if AP joins controller, if still unable to join then open a case with support and they will help you.

If AP is not on the same version as master AP, download the AP firmware from support site >> upgrade the problematic AP using CLI (FTP or TFTP) >> once done, point it to master AP IP using "set director ip" followed by "reboot". 

Syamantak Omer

RUCKUS Networks, CommScope!

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Contributor III

Generally, I recommend people if they get R710 from ebay or used somewhere  to first  flash them to Solo firmware and then unleashed.. I know sometimes if you go from SZ/ZD firmware straight to unleashed sometimes there is an issue so best to flash the solo firmware and then to unleashed.