200.15.6.12.304 grey screen after login

[Tobias]

Since I updated my unleashed set-up to 200.15.6.12.304 I cannot login any longer by any browser.

Configuration with issue:
- R750 as preferred master
- R350
- unleashed 200.15.6.12.304

Configuration without issue:
- HW same as above
- unleashed 200.14..... (and previous versions)

Issue
After login on the web interface, an empty grey screen is shown. No menus at all are visible

Reproduce issue
Browser is showing login page normally.
Password and login are getting accepted.
The "loading circle" is shown for a short time in the center of the screen with grey background
The grey background remains. Nothing further happens.
By pressing reload button on the browser, the "loading circle" shows up for a short time again. That's it.
Function wise unleashed is working as expected.

Tested configurations
- Edge on Windows 11
- Brave on Windows 11
- Firefox on Windows 11
- Firefox on Ubuntu 23.10
- Edge on Server 2022
- Chrome on Android

Login by Android unleased app is working.

[legwork9884 · Accepted solution]

Solution: https://www.reddit.com/r/RuckusWiFi/comments/1awj43n/no_web_gui_after_unleashed_upgrade/

[Guillaume]

Hi Guy,

don't remember exactly, I don't think it was by CLI.

Don't you have a proposition in the unleashed?

[legwork9884 · Accepted solution]

Solution: https://www.reddit.com/r/RuckusWiFi/comments/1awj43n/no_web_gui_after_unleashed_upgrade/

[Tobias · Accepted solution]

Thank you. This solved my issue.

---

Same issue here. The web UI is looking for a remote management setting and fails as in my case it has never been set.

I enabled remote management through the mobile app settings and disabled it again. That fixed it for me.

[Alan]

Hi, thanks for reporting this issue.

Can you please share the browser's Console log? (open from Developer Tools menu)

And please try to clear browser data (cache, cookies, etc..) and try again.

[syamantakomer]

Hi @sanjay_kumar,

Could you check this thread please.