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200.15.6.12.304 Apple devices connectivity issues

sgg222
New Contributor II

Since upgrading to 200.15.6.12.304, Apply devices (laptops, phones etc) won't occasionally to the network, 2xH550 and 1xR650. When it happens, the  OS shows as "connected" but it fails at DHCP, DHCP is external to Ruckus with short (5 min leases). Never had this issue before, reverting to 200.14.6.1.203 fixes it.  

1 ACCEPTED SOLUTION

sanjay_kumar
RUCKUS Team Member

Hi Everyone,

We are working on this issue inhouse.
Can everyone confirm if you disable 802.11r and still facing the issue?

The fix is in 200.15 MR release which will be out in early April.

View solution in original post

16 REPLIES 16

sander_groen
Contributor

I have seen similar issue's using unleashed version 200.15.6.12.304 on the R750 with apple devices. It looks in my case an issue regarding roaming the client from one AP to another. It sometimes cannot connect or it stays connected but there is no IP traffic and you cannot browse a website for example. Toggle wifi off and om will fix it. Seen it on macbook and iphones.

 

Squozen
Contributor II

I've logged a bug with Homepod Minis and Apple Watches not connecting at all on the new version. Until they resolve it, stick to 200.14.

sanjay_kumar
RUCKUS Team Member

Hi Everyone,

We are working on this issue inhouse.
Can everyone confirm if you disable 802.11r and still facing the issue?

The fix is in 200.15 MR release which will be out in early April.

This workaround is working, please check and confirm.