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r310 and VSZ AP detection

xxfisherxx
New Contributor

I followed all of the steps for the first AP  in the education video and cant see my AP in the staging area inside of virtual smartzone like in video,  is there a setting inside of VSZ that I'm missing. also is there an easier way to deploy, detect and configure as I have 50+ to do and this seems not very efficient

7 REPLIES 7

James
RUCKUS Team Member

The AP - SCG connectivity state shows "State: CONN_GET_ADDR_STATE"

This state usually points to insufficient licenses on the controller. Reference articlehttps://support.ruckuswireless.com/articles/000011007

But since you've mentioned that there are ample licenses on the controller, that might not be the issue.

I also see that the AP's time is incorrect: Device GMT time : Tue May 11 06:47:35 2021

Please run the command "set ntp update" on the AP and again run "get ntp" to validate if the correct time is seen. See if the controller joins after this.

xxfisherxx
New Contributor

so I was able to get the aps to join but not using dhcp option 43 as I hoped I want to just connect the new Aps and and have them detected in the staging area however none have showed up in the staging area initially instead they show up in the production zone and I have to configure each AP individually

James
RUCKUS Team Member

If the APs are automatically joining a specific AP zone, then its likely that AP registration rules are configured on the controller, or the AP's entry is already present on a certain AP zone. Navigate to Network > AP settings > AP registration to see if there are any rules in place. By default any new AP joining a vSZ-H will come into the staging zone.