Airtime Detail not appear in R650

[a_ridwan9]

Hello Ruckus Team,

We have problem in our Smartzone that currently using version 6.1.2.0.441. When we were facing issue wifi slow connection then we checked that the airtime utilization was on 93% on the AP. Then, we checked the Health information but on the part of Airtime Utilization, we don't see button "Airtime Detail", especially on AP Type R650. When we compared to AP Type R720, R710 and R320, the "Airtime Detail" button was appear and we can checked the detail.

Can we get information how to make "Airtime Detail" button appear on AP Type R650? Thanks in advance.

[vasanth_edward]

Hi @a_ridwan9,

Thank you for writing to us.

The Airtime Detail option was deprecated due to a bug that was showing the wrong statistics numbers on the output. The fix is deferred to 7.0.

Hope this answers you query.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as
Accepted solution.

[a_ridwan9]

Hi @vasanth_edward,

I see. But on the other type, like Ruckus R720, it's appear.

Is that bug only for R650 type or there are any type? Thanks in advance.

[vasanth_edward]

Hi @a_ridwan9,

I performed a test on the R650 by adding it to the SmartZone running version 6.1.2.0.487, which is the recommended release. However, I was unable to see the Airtime Detail button for both the R650 and H550 access points.

To further investigate this issue, could you please open a support case with us through the following link: Contact Ruckus Support

Please let me know once the case is created so we can proceed accordingly.