calls on wireless phone losing packets

[ana_sm]

We have a network of R510s with ICX7150-C12P switches, all controlled by SZ100 (version 5.1.0.0.496).

3 SSIDs, each in its own VLAN. One SSID is Phones, and wireless (non-moving) phones are connected to that SSID (and only those phones).

We are getting complaints that calls via those phones are breaking up, it seems that the connection never fully breaks, but the call goes silent and then resumes. Sometimes they report 2-3 breaks in 2 minute calls, other times 10-15 breaks. On the network part packet drops are visible. While in standby, on the Clients section the phones RSSI levels are displayed with about -52 dB, but as soon as a call is made it drops do -75 dB.

All phones are Yealink T42S.

All other equipment (eg. laptops, tablets, smartphones) connecting to other SSIDs work normally as far as we know.

Is there anything we can do to fix this?

[vu_pham_ghtztqm]

Hi - I would assume voice traffic is already DSCP marked. On the ICX, turn on 'trust dscp' to honor the routed/switched voice traffic on all interfaces that voice traffic would need to pass through. 

config t

int 1/1/1 to 1/1/X

trust dscp

exit

wr mem

config guide

http://docs.ruckuswireless.com/fastiron/08.0.90/fastiron-08090-trafficguide/GUID-9B183912-CFDB-4DB4-...

I am not 100% sure on the AP side, we may have to turn on something similar to honor dscp traffic or to mark all traffic ingress from phone SSID with a DSCP value.  If you don't hear back from someone from our Wireless team here, please open a case with support.

Thanks,

Vu