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Why my Ruckus SmartZone 100 won't strart

ayoub_fariat
New Contributor II
Since this morning, my Ruckus SmartZone 100 keeps blinking  a red light on power on whit a bips, and can not access  from navigator
7 REPLIES 7

Ankush_Chandan
Contributor II
Hi Ayoub,

Can you Ping SZ's IP or could you access it from Console port? If not, try rebooting the SZ and if it still doesn't recover, please open a Support Case.

Regards,
-Ankush

ayoub_fariat
New Contributor II
i did ping on SZ's IP, no connection, i rebooted it man time, i always get the SZ stucked on blinking red led and ringing, how can i access it from console port? 
Thanks

Ankush_Chandan
Contributor II
You would need a console cable to physically plug into the SZ100's console port:
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ayoub_fariat
New Contributor II
i don't have a console cable and i don't know the other part of connecting it, that means i must plug to the console port of my SZ and the other part of cable??
does it fix the problem??
should i do a factory reset? is there any risk to lose all configs?
thank for  your priceless Help!!