Why my Ruckus SmartZone 100 won't strart

[ayoub_fariat]

Since this morning, my Ruckus SmartZone 100 keeps blinking  a red light on power on whit a bips, and can not access  from navigator

[Ankush_Chandan]

Hi Ayoub,

Can you Ping SZ's IP or could you access it from Console port? If not, try rebooting the SZ and if it still doesn't recover, please open a Support Case.

Regards,
-Ankush

[ayoub_fariat]

i did ping on SZ's IP, no connection, i rebooted it man time, i always get the SZ stucked on blinking red led and ringing, how can i access it from console port? 
Thanks

[Ankush_Chandan]

You would need a console cable to physically plug into the SZ100's console port:

[ayoub_fariat]

i don't have a console cable and i don't know the other part of connecting it, that means i must plug to the console port of my SZ and the other part of cable??
does it fix the problem??
should i do a factory reset? is there any risk to lose all configs?
thank for  your priceless Help!!