VSZ All access Points showing offline...however network is in tact

[HB]

I have a Ruckus Virtual SmartZoneHigh Scale with the below:

Controller version: 6.1.2.0.1071

Control plane version: 6.1.2.0.1018

Default AP Firmware version: 6.1.2.0.4209

All my access points are showing offline, however, the access points are working.

Any ideas as to what could be causing this?

[Deep1089]

Hi HB,

Please verify below points:

• Check if vSZ has sufficient AP license available.
• Check on AP CLI ( get scg) verify, if AP has correct vSZ IP address. Ping vSZ IP address to check connectivity.
• Any recent changes on the internal network( Firewall/ACL ) that may block AP--vSZ communication.

If issue persist, please raise a Support ticket with Ruckus TAC, to investigate further.

Regards

Deepak Kumar

Senior Technical Support Engineer