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T750 not connecting to Smartzone Controller

New Contributor

Hi all,

I have a Ruckus Smartzone Controller.  Version 5.1.0 with 189 R750's.  I just purchased a T750 for outside.  The T750 has an IP address.  I can log into the AP.  I ran the command for the AP to look to the zone controller.  I can ping the zone controller from the AP.  However, the SmartZone cannot see the AP, it is not registering with it.  I feel I am missing a small piece, but I cannot find it.  


RUCKUS Team Member

Hi @ShawnCook,

Thank you for reaching out to RUCKUS Technical Support via Community Forum.

Upon reviewing your system configuration, I noticed that the SZ is currently running on version 5.1.0.x, while the T750 is a WiFi6 AP requiring 6.x firmware for optimal support.

To ensure compatibility and seamless performance, I recommend upgrading the SZ to 6.1.2.x firmware. This process typically involves a two-step upgrade: first, from 5.1.0 to, and then to Additionally, please ensure that the T750 is equipped with Solo firmware.

For your convenience, you can filter products on our support portal ( and download the necessary firmware.

Please feel free to reach out if you have any further questions or require assistance with the upgrade process.



Vasanth Edward || Snr TSE

RUCKUS CommScope