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SmartZone AP Support licens

Contributor II
So, our customers SmartZones have started to warn, that they need additional 'AP Support Contract' for all their AP's if they like to firmware upgrade the SmartZone Clusters, like this:

Your current system can be upgraded. Warning:The volume of AP Support licenses detected is below the upcoming requirement of one (1) AP support license per managed AP. To enable future firmware upgrades please purchase and apply an AP Support license for each managed AP. For further assistance please contact Ruckus Support. (
Explanation is here:

To me, that is simply mind-buggingly-crazy!

All our experience with the SmartZone platform, is a buggy one, indicating it's still in beta-state, and you have to be thankful it's running.

A system that takes 1.5 hours to upgrade from one version to the next, is simply crazy.
A system where lot's of things don't work, and it's always 'coming in a later release..'

And now Ruckus want's more money from the customers???How about delivering what we paid for?

Ruckus is expensive enough as is, and if this new 'tax' is added, we will not be able to sell it to new customers.

Valued Contributor
I think so.

New Contributor II

Contributor II
Here's a 'funny' followup..

Cluster One:
Image_ images_messages_5f91c436135b77e2479befd8_ff60ff2231ee92c8cfba153dd279903a_RackMultipart201712111073781gc-e76c2d41-abd8-4db1-b3c7-9b11411188e4-1760760322.png1512996158

Cluster Two:
Image_ images_messages_5f91c436135b77e2479befd8_3699c36b4d68fd35b24251de07be720a_RackMultipart2017121193995lxhf-10f11f08-5618-4846-bb86-0d5bc0335cb1-843808013.png1512996178

Cluster One gives this warning when prepping 3.6.0 patch, cluster two does not. But WHY?

Image_ images_messages_5f91c436135b77e2479befd8_a5dd128b6dab022390c625579c176eff_RackMultipart201712111000341cj-0d346b10-4294-4467-9fa8-808fba517b2e-1727341773.png1512996250

They both have valid licenses for the AP's, only diff is that on Cluster Two there is one AP license on the second controller, whereas on cluster One they are all on the same controller...

Should I be scared?