This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

SZ100 Can not upgrade from 3.6.2.0.222 to 5.2

Go to solution
NgocDao
New Contributor

‎06-03-2024 01:25 AM

Hi everyone,

I recently purchased a SmartZone 104 appliance and encountered an error when upgrading it from 3.6.2 to 5.2.x. The error is identical to the one described in this forum post: "your current system cannot be upgraded. Reason:The system cannot be upgraded, because the following zone(s) will be unsupported: v3.5.1.0.419 * 1"

I attempted to fix the issue by following the instructions in the post, which involved changing the AP firmware. However, the default zone remains stuck at 3.5.1.0.419 and cannot be upgraded. Consequently, my SmartZone is stuck at version 3.6.2, and I am unable to proceed. Additionally, I have not yet connected any APs to this zone.

I also tried adding H320 APs, but they failed to function, possibly due to a firmware mismatch between the WLC and APs.

I would appreciate any assistance in resolving this issue and upgrading my SmartZone to version 5.2.x.

Thanks,

0 Kudos
1 ACCEPTED SOLUTION

Go to solution
James
RUCKUS Team Member
In response to NgocDao

‎06-03-2024 02:34 AM

You are welcome. 

To factory reset the SZ100 controller, please take an SSH/ console access to the controller > enter admin username and password > enter "enable" mode > enter the enable mode password.

Once logged in, please run the command "set-factory" to factory reset the controller.

Once reset is completed take a console access to the controller (use console rate/ baud rate 115200) to gain access to the SZ100.

Default username and password is "admin". Default enable mode password is also "admin".

Once logged in use the "setup" command to configure network settings on the controller.

View solution in original post

0 Kudos
6 REPLIES 6

Go to solution
NgocDao
New Contributor
In response to James

‎06-03-2024 03:17 AM

Thank you so much! I tried factory reset the device and setting it up again, and it worked perfectly.

NgocDao_0-1717409833132.png

 

0 Kudos

Go to solution
James
RUCKUS Team Member
In response to NgocDao

‎06-03-2024 03:27 AM

My pleasure. That's great news! I am glad this worked as expected.

Copyright © 2024 Khoros, LLC