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Ruckus VSZ-D Essentials version 3.4.0.0.976 upgrad to 3.6.2.0.78 upload image failed. Reason: Unsupported version

jako_nurges
New Contributor II
Hi,
i have been trying to upgrade my virtual smartzone essentials into 3.6.2
I read the release notes and it says i can directly upgrade from 3.4.0.0.976 int othe version.
When i try uploading the ximg (vscg-3.6.2.0.78.ximg) into the smartzone it uploads it, tells me it verified it and and everything is good to go and then cancles with the error message unsupported version. I have attached image below of the error + success message.
I tried also with vscg-3.5.1.0.862 and got the same result.Image_ images_messages_5f91c3eb135b77e2478e397e_39e793d8d7b43f7e32030fee45c17bfa_RackMultipart2018092051607jnh6-0a31edf7-4195-4b75-85f7-5c51c79719b4-461943536.PNG1537430006
5 REPLIES 5

Dickson
New Contributor
there is a VSZ-D image to do upgrade, it is not vscg image that u need.
for example:
vSZ-D 3.6.1.0.227

jako_nurges
New Contributor II
Thank you, can you explain whats the differance in virtual smartzone and virtual smartzone-datablane? 
It confused me since the smartzone itself has no vsz-d license in it.

Dickson
New Contributor
It should have license on VSZ, so please log a case for your license if you have any enquiry on license. Thank you. 

phil_coverdale_
New Contributor III
Hi Jake,

It looks like you're in the wrong section for upgrading the controller.
vSZ-D is the virtual dataplane which is used when client traffic is tunneled back to the controller.

I've checked the release notes of 3.6.2 confirmed that the upgrade path you are using is correct.

Regards,

Phil.