Hypervisor Migration - vSZ-E

[khakipants]

We are migrating from VMware to Hyper-V and I need to move our vSZ-E VM. I found this article: https://support.ruckuswireless.com/articles/000014314
I understand that migrating the VM with Veeam or similar migration tools is not supported. I need to start with a new Hyper-V appliance. My question is if it is supported to take a cluster config backup from the VMware appliance and restore it to the Hyper-V VM. The article above seems ambiguous to me about this. I found the follow post about a similar migration, but there wasn't any update on it about the success of this operation.
https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Smartzone-Migration-from-Hyp...

If anyone has experience with such a hypervisor migration, it would be most helpful.

[MA]

Hi khakipants,

The cluster backup and restore process is supported only when operating on the same hardware platform. As the migration from VMware to Hyper‑V involves a different hardware platform, cluster backup is not supported. In this scenario, the configuration backup option can be used.

Regards,

Modassir

[khakipants]

Thank you. This is helpful information. I think it would be extremely helpful to put these details in the KB article 14314, instead of just saying "We advise setting up the vSZ from the scratch", which no one can know the meaning of precisely. Also, describing the difference between the configuration backup and cluster backup there would be informative, as many customers don't do that procedure very often I'm sure. 

Additionally, details about the licensing transfer process should go in that article. Things like the name of the process, where to call, what to ask for and expected timelines and if there is possible downtime while waiting on licensing to transfer. Do you need to request this transfer a week ahead of time? Or right after migration? Right before the migration? This is another process that is rarely done, except for hypervisor migrations. Our partner/reseller was not helpful with this and getting support to assist with this took multiple attempts. 

Just my suggestions. Notably we did our migration using a fresh hyper-v appliance, created a new cluster, and then restored our configuration backup. After that, we contacted support to transfer the license over. This needs to be done while the licensing department is still available, so make sure you have the contact info and plan to do this during their hours of availability.

[MVari]

Hi Modassir, my customer is looking at moving from VMware to KVM, would the same process (configuration backup) work or do they need to do a fresh install?

[abilashpr]

Dear MVari,

A new vSZ instance must be built. A configuration backup should be taken from the old vSZ (VMware) and restored onto the new vSZ (KVM).

-Abi