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Getting logged out of the Web Gui on SZ

abdul_basir_ras
New Contributor

We are getting logged out of the Ruckus SZ Web Gui after 2 to 3 Minutes and sometimes we are receiving the Timed Out Messages. Any Ideas there?

 

Thanks in advance. 

Abdul 

4 REPLIES 4

Parik_MN
Internal Employee

Hello @abdul_basir_ras

 

Are there any concurrent GUI sessions? If yes, we could expect this kind of behavior. Please help to check below settings from SZ GUI, click on admin icon on upper right corner >> Preferences. Check the idle timeout value. Increase it if necessary.

Parik_MN_0-1660038393650.png

 

Regards,

Parik

 

abdul_basir_ras
New Contributor

Hi Parik, 

i checked the Preferences and it is 30 Minutes. 

Thanks for checking @abdul_basir_ras, also help to validate multiple GUI sessions are not opened. If there is single session and getting logged out, please feel free to open a case with Support Team. We might need to investigate further to understand the behavior.

 

Regards,

Parik

abdul_basir_ras
New Contributor

Thanks @Parik_MN. After a little bit more troubleshooting, we found out, that there were some Client problems. The Problem is solved for now. Thanks again.