APs losing connectivity

[alaroja]

Hi, I have a handful of APs that can't seem to connect to their controller.

They come online and are reachable about maybe once an hour or so, but will go back offline after a few minutes. There doesn't seem to be any pattern in regards to the time. During this time they can ping the controller, and are in a running state. But then they switch back to discovery state. Any help is appreciated.

get scg returns the following:

------ SCG Information ------

SCG Service is enabled.
AP is not managed by SCG.
State: DISC
Server List: [Controller IP here]
No SSH tunnel exists
Last Join Time : NA
Tunnel Uptime : NA
Total SSH Tunnel Establishments: 0
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable

I was able to get the most recent syslog log:

Jul 9 16:41:12 [AP NAME HERE] kern.warn kernel: [20840.794584] this port is not xg port!
Jul 9 16:41:12 [AP NAME HERE] kern.warn kernel: [20840.794621] this port is not xg port!
Jul 9 16:41:13 [AP NAME HERE] daemon.notice mosquitto[840]: Client L-AP.40:B8:2 D:0B:E7:A0 disconnected.
Jul 9 16:41:14 [AP NAME HERE] auth.info sshd[22192]: Deferring to RKS shell to authenticate password. [preauth]
Jul 9 16:41:14 [AP NAME HERE] auth.info sshd[22192]: Accepted none for rkscli f rom 172.16.101.108 port 58406 ssh2
Jul 9 16:41:17 [AP NAME HERE] daemon.debug lldpd[878]: received command 2
Jul 9 16:41:17 [AP NAME HERE] daemon.debug lldpd[878]: received command 3
Jul 9 16:41:21 [AP NAME HERE] user.crit syslog: @@99018, sshInitiation, "apMac" ="40:B8:2D:0B:E8:60", "reason"="SSH Login successful with IP 172.16.101.108 user name super"
Jul 9 16:41:21 [AP NAME HERE] daemon.info cia[1643]: INFO: cia_evt_socket_creat e:287 Open event socket to controller success!.
Jul 9 16:41:21 [AP NAME HERE] daemon.info cia[1643]: INFO: cia_proc_event_ipc:1 84 Open event socket to controller! result:[0].
Jul 9 16:41:24 [AP NAME HERE] user.info syslog: SSH tunnel curtime - 20853, pre vtime - 20727, uptime - 126 seconds
Jul 9 16:41:29 [AP NAME HERE] kern.info kernel: [20858.612698] wlan: [1463:I:AN Y] wlan_send_scan_start_event: Sending scan done vendor event wlan_send_scan_sta rt_event
Jul 9 16:41:40 [AP NAME HERE] kern.warn kernel: [20869.680151] this port is not xg port!
Jul 9 16:41:40 [AP NAME HERE] kern.warn kernel: [20869.680184] this port is not xg port!
Jul 9 16:41:40 [AP NAME HERE] kern.warn kernel: [20869.682715] this port is not xg port!
Jul 9 16:41:40 [AP NAME HERE] kern.warn kernel: [20869.682741] this port is not xg port!
Jul 9 16:41:40 [AP NAME HERE] daemon.notice mosquitto[840]: New connection from local, fd is 19
Jul 9 16:41:40 [AP NAME HERE] daemon.notice mosquitto[840]: New client connecte d from local as L-AP.40:B8:2D:0B:E7:A0 (c1, k0).
Jul 9 16:41:41 [AP NAME HERE] kern.warn kernel: [20870.690970] this port is not xg port!
Jul 9 16:41:41 [AP NAME HERE] kern.warn kernel: [20870.691005] this port is not xg port!
Jul 9 16:41:44 [AP NAME HERE] kern.warn kernel: [20872.791616] this port is not xg port!
Jul 9 16:41:44 [AP NAME HERE] kern.warn kernel: [20872.791654] this port is not xg port!
Jul 9 16:41:47 [AP NAME HERE] daemon.debug lldpd[878]: received command 2
Jul 9 16:41:47 [AP NAME HERE] daemon.debug lldpd[878]: received command 3
Jul 9 16:41:48 [AP NAME HERE] kern.warn kernel: [20876.798564] this port is not xg port!
Jul 9 16:41:48 [AP NAME HERE] kern.warn kernel: [20876.798601] this port is not xg port!
Jul 9 16:41:49 [AP NAME HERE] kern.info kernel: [20878.636749] wlan: [1463:I:AN Y] wlan_send_scan_start_event: Sending scan done vendor event wlan_send_scan_sta rt_event
Jul 9 16:41:56 [AP NAME HERE] kern.warn kernel: [20884.793564] this port is not xg port!
Jul 9 16:41:56 [AP NAME HERE] kern.warn kernel: [20884.793609] this port is not xg port!
Jul 9 16:42:00 [AP NAME HERE] kern.warn kernel: [20888.919279] this port is not xg port!
Jul 9 16:42:09 [AP NAME HERE] kern.warn kernel: [20898.030508] this port is not xg port!
Jul 9 16:42:09 [AP NAME HERE] daemon.err collectd[2046]: ACS Disabled
Jul 9 16:42:09 [AP NAME HERE] daemon.err collectd[2046]: ACS Disabled
Jul 9 16:42:09 [AP NAME HERE] daemon.err collectd[2046]: ACS Disabled
Jul 9 16:42:09 [AP NAME HERE] daemon.err collectd[2046]: ACS Disabled
Jul 9 16:42:09 [AP NAME HERE] kern.info kernel: [20898.660657] wlan: [1463:I:AN Y] wlan_send_scan_start_event: Sending scan done vendor event wlan_send_scan_sta rt_event
Jul 9 16:42:12 [AP NAME HERE] kern.warn kernel: [20900.800554] this port is not xg port!
Jul 9 16:42:12 [AP NAME HERE] kern.warn kernel: [20900.800593] this port is not xg port!
Jul 9 16:42:13 [AP NAME HERE] daemon.notice mosquitto[840]: Client L-AP.40:B8:2 D:0B:E7:A0 disconnected.
Jul 9 16:42:17 [AP NAME HERE] daemon.debug lldpd[878]: received command 2
Jul 9 16:42:17 [AP NAME HERE] daemon.debug lldpd[878]: received command 3
Jul 9 16:42:29 [AP NAME HERE] kern.info kernel: [20918.687629] wlan: [1463:I:AN Y] wlan_send_scan_start_event: Sending scan done vendor event wlan_send_scan_sta rt_event
Jul 9 16:42:40 [AP NAME HERE] kern.warn kernel: [20929.735840] this port is not xg port!
Jul 9 16:42:40 [AP NAME HERE] kern.warn kernel: [20929.735873] this port is not xg port!
Jul 9 16:42:40 [AP NAME HERE] daemon.notice mosquitto[840]: New connection from local, fd is 19
Jul 9 16:42:40 [AP NAME HERE] kern.warn kernel: [20929.738716] this port is not xg port!
Jul 9 16:42:40 [AP NAME HERE] kern.warn kernel: [20929.738744] this port is not xg port!
Jul 9 16:42:40 [AP NAME HERE] daemon.notice mosquitto[840]: New client connecte d from local as L-AP.40:B8:2D:0B:E7:A0 (c1, k0).
Jul 9 16:42:41 [AP NAME HERE] kern.warn kernel: [20930.744112] this port is not xg port!
Jul 9 16:42:41 [AP NAME HERE] kern.warn kernel: [20930.744149] this port is not xg port!
Jul 9 16:42:44 [AP name here] kern.warn kernel: [20932.798067] this port is not xg port!
Jul 9 16:42:44 [AP name here] kern.warn kernel: [20932.798103] this port is not xg port!
Jul 9 16:42:44 [AP name here] daemon.err Rogued: reset_ap_rogue_type_in_driver: 570 rsm_wifi_getOneWlanOpt() failed. rc=30/
Jul 9 16:42:44 [AP name here] daemon.warn Rogued: reset_ap_rogue_type_in_driver for ifname:wlan32, count=24
Jul 9 16:42:48 [AP name here] kern.warn kernel: [20936.805690] this port is not xg port!
Jul 9 16:42:48 [AP name here] kern.warn kernel: [20936.805728] this port is not xg port!
Jul 9 16:42:48 [AP name here] daemon.debug lldpd[878]: received command 2
Jul 9 16:42:48 [AP name here] daemon.debug lldpd[878]: received command 3
Jul 9 16:42:49 [AP name here] kern.info kernel: [20938.712817] wlan: [1463:I:AN Y] wlan_send_scan_start_event: Sending scan done vendor event wlan_send_scan_sta rt_event
Jul 9 16:42:56 [AP name here] kern.warn kernel: [20944.800541] this port is not xg port!
Jul 9 16:42:56 [AP name here] kern.warn kernel: [20944.800580] this port is not xg port!

[pranav]

Hello Alaroja,

From the logs you shared, I can see there is no entry of the SCG information in the get scg.

could you please run the command set scg ip <ip address of the controller>

Preview

I will wait for the response, if still doesn't work do share the support log of the AP as well.

Regards,

Pranav Anand | Senior Technical Support Engineer

CWNA|RASZA|CCNA