my network engineer and I spent over 20 hours with their support and engineering to determine why password protected throughput was a fraction of the open net perf. finally found the solution: roll back the firmware! so we spent all this time confirming their firmware is buggy and not adequately QC'd. When I asked what consideration they might provide for the enormous inconvenience and net security risks we endured over two months of online support sessions, I got "sorry", then crickets. Never had such a bad experience with what appears to be a respectable company.