ruckus r510

[adbrooks0409]

I have power blinking slowly green, but no lights for the control downstairs, and no internet.  the upstairs ruckus is working and has internet.  All of these problems happened after the power outage I have cable, but not able to access the internet which is affecting my home service for my alarm system and outside television.

PS, why do I have to learn how to navigate this system if it's not working? Send a technician out, I'm not a cable installer, nor do I understand your language, to fix it myself.

Frustrated 

[pinky_ruckus]

Hello @adbrooks0409 ,

Thank you for the response.

Before we can help, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[adbrooks0409]

So this is to much for me to do I'm not sure if you guys understand I'm not computer savvy its not my job.  I have a thousand things to do in my home and figuring out your system is not one of them.  If you can't send someone out to do this I will have to find another solution.  Why do you guys think we should troubleshoot the system?  Its like me telling you how to set up and arterial line to monitor hemodynamics in the ICU.  I'm a trauma nurse critical care not an IT specialist.  

[adbrooks0409]

please give me a service technician that would come out a access the problem?  I see this issue has been going on for years from the comments I'm viewing since 2023.  The problem is Lennar should stop using your service if your company doesn't offer onsite technicians.  Never mind I've looked at messages from before and it seems like your company isn't out to help when customers have problems.  I'm going to hire someone to come out and hopefully see if I can change this system all together.   

[pinky_ruckus]

Hello @adbrooks0409 ,

Thank you for the response.

Really apologize for the inconvenience caused.

Please share a screenshot of the commands that we shared in the previous post.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the screenshot of the commands shared in the previous post.

If you face any difficulties in getting the screenshots, please update us and we will definitely check what best can be done to assist you .

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @adbrooks0409 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.