ruckus r510

[adbrooks0409]

I have power blinking slowly green, but no lights for the control downstairs, and no internet.  the upstairs ruckus is working and has internet.  All of these problems happened after the power outage I have cable, but not able to access the internet which is affecting my home service for my alarm system and outside television.

PS, why do I have to learn how to navigate this system if it's not working? Send a technician out, I'm not a cable installer, nor do I understand your language, to fix it myself.

Frustrated 

[adbrooks0409]

[pinky_ruckus]

Hi @adbrooks0409 

Thank you for your response and the information provided.

Based on the pictures you shared, the light status and connections of the Access Points and the RUCKUS ICX-7150-C12P Switch appear to be normal.

I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[adbrooks0409]

My internet still isn't working, and as you can see both of my ruckus systems have different lights showing on the unit.  The unit downstairs, is not working not allowing me to have internet the TV is working but not allowing me to sign into a wireless connection.

[pinky_ruckus]

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[adbrooks0409]

well, this is very upsetting because its still not working and I wish someone can come out a look at the product it could be defective