ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

[admid]

ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working, i try everything this form says still not fix the issue 

[Imran_ruckus]

Hi @admid 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and the Switch keeps on rebooting.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[admid]

its was working before since 2020 issue start 2 days ago its work 5 min then rebooting its self i try all method shows on your plat form , its not working its keep rebooting i have 2 Access Points its turn on and then after few rebooting 

[Imran_ruckus]

Hi @admid 

Thank you for the response and the information.

To assist you further with proper troubleshooting steps, please share the pictures of the Switch showing light status with cables connections and Access Points with light status, as mentioned in the previous post.

Please share the above requested picture and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[admid]

Here is the picture attached it’s on now but it will Reboot automatically