r510 not receiving PoE after power outage.

[emachines83]

My r510 is not receiving PoE (power over ethernet) after power outage, but if I connect it to a 12v converter it would function normally. What would be the next steps? 

I bought a Cable tester and the ethernet cable is in good shape. I also tried a different switch (netgear) and it would be the same issue, only functioning over 12v. 

Please help. 

[Imran_ruckus]

Hi emachines83

Greetings!!!

Thank you for the detailed information you shared,

Could you please share a picture of the error you are getting on your Windows or MAC, when you are trying to access the Switch?

If you are unable to reset the Switch from the process. Please perform a Software recovery to the Switch as described in the previous post by getting Console Access to the ICX-7150-C12P Switch.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.