power off ruckus r510

[Shar]

we had a power outage. The internet is working fine but their is no power to the access point. on the board itself has a green and amber light. Please advise.

[Jayavidhya]

Hi @Shar 

Thanks for your response.

Please let us know whether you have performed software recovery process or not.

Also please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

[Shar]

I also tried setting ipaddr to 192.168.0.2 - same result 

[Jayavidhya]

Hi @Shar 

Greetings of the day,

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community
 

[Shar]

I was able to successfully recover it. There is power on the two of the access point but not the one in the upper level . Please advise.

[Jayavidhya]

Hi @Shar 

For detailed understanding of the issue please share the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community