new home owner

[wholes]

I do not know the password or username. however, I was able to figure out the IP address. Im having trouble factory resetting the ruckus so that configure.me show up but its doesn't.

1st attempt, I try to reset by having internet cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop. 

2nd attempt. I try to reset by having internet cable plugged into one of the 12 AP and one of the other cables (2 total) and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

3rd attempt. I try to reset by having one of the blue cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

All the attempt the flights just continue to blink non stop  

[wholes]

Actually. they both work. I guess if you update one. the other one works you just have to reset the other one that hasn't updated and it magically configures by it self bc the cables are connected all together. I can access both of them online and thur the app. 

[pinky_ruckus]

Hello @wholes ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to upgrade the APs and is able to login to the app

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.