icx 7150-c12p Not powering un

[jhandely]

Hello,

I have lost internet and checked on my icx 7150-c12p unit. I noticed there was no illumination on the indicator lights. 

When I unplug the unit from the power outlet then plug it back in, all indicators very quickly flash what appears to be yellow then instantly turn off. 

I have tried multiple outlets and the issue remains the same. 

How do I sustain power in my icx 7150-c12p. 

PS: my unit has worked well for over a year and a half and just stopped working yesterday. No power outages or power spikes have occurred. 

[Imran_ruckus]

Hi  @jhandely 

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[jhandely]

Thank you Imran, I will try to reset and let you know how it goes.

[Imran_ruckus]

Hi @jhandely 

Thank you for your prompt response and the update.

Please continue to keep us informed regarding the progress.

We greatly appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[jhandely]

Hello Imran,

Thank you for the thorough insturctions. Unfortunatley I treid at least 15 times to factory reset and the same action happened each time; The light would flash yellow for a brief instant when the power was applied and then nothing. I took a video and will try to attach it to this post. Can you let me know next steps?

Thank you