failed ICX7150-C12P

[rjenny]

I have an ICX7150-C12P switch that came with my lennar home and prior to its demise last year the wifi in my house was always unreliable.  The unit is completely dead (no lights.. nothing).  I tried connecting to it with instructions in other posts using my laptop but it won't connect at all.  Is there any way to service these units or has there been any type of a recall or do I just need to give up and find new equipment?

[rjenny]

I think I uploaded the movie to the google link.  Can you see it?

[Imran_ruckus]

Hi @rjenny 

Thank you for sharing the requested video and the information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Switch is dead. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus · Accepted solution]

Hi @rjenny 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. 

You will receive further notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support