Brick Icx7150-c12p

[IamsolraC75]

I recently found out that Icx7150-c12p was bricked all this time resulting in my wifi was being shoddy around the house. I just want to know what I have to do next to get this resolved...anyone? 😩

[Imran_ruckus]

Hi @IamsolraC75 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[IamsolraC75]

Hi Imran, thank you for your prompt response to this matter and I am looking forward to get this issue resolved as soon as possible. I purchased my Lennar Smart Home back in 2018. I hardly if any, ever had to interact with control panel, unless, I had to do a hard reset on the ISP box. However I can't pinned down the exact date that the ICX stop functioning. Through some research though, the last time that I was able to turned off my Lutron Lighting via Alexa was around October 8th or the 18th of last year, if this is any indicator. Everything else that runs off wifi still works. However I decided to get to the bottom of why my Lutron Lighting quit work and that's exactly what I tried to do this past Sunday and I discovered that the ICX box was not working. I also found out that the switches were also not working. No lights, no light blinking everything blank. As for the ICX box there was no lights on that box either. I called Rukus, this past Sunday and they told me that they no longer handle these cases and referred to the Community Forum. I tried some of the examples given over there to try and troubleshoot. Each time I try to reset, the light would flash green for a split second and then nothing. I tried countless times each time giving that 15 seconds after plugging back in..what else do I need to do from this point?

[Imran_ruckus]

Hi @IamsolraC75 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following: 

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[IamsolraC75]

Hi Imran, I have my photos and videos ready to upload. Can you please guide me as to where I need to go and get these upload...