cancel
Showing results for 
Search instead for 
Did you mean: 

device not working after restarting the modem

ruckustupig
New Contributor

I restarted the modem because xfinity asked to do that to receive new signal. After that, the ruckus device doesn't produce signal for the wifi network. I don't know how to fix that. I 've unplugged and plugged back the ruckus device but it still didn't make the wifi working.

12 REPLIES 12

What do you mean by saying " I recommend you start there."

Hi @ruckustupig 

What I recommend is to investigate or verify what changes were made to the ISP gateway router, since after the reboot Ruckus stopped working, this is a clear sign that something else happened.

If you did not touch the ruckus devices or there was no change, your APs should not have stopped obtaining IP addresses from your local router.

Best Regards 

Fernando Vasquez

ruckustupig
New Contributor

can anyone go to my home to fix it