device not working after restarting the modem

[ruckustupig]

I restarted the modem because xfinity asked to do that to receive new signal. After that, the ruckus device doesn't produce signal for the wifi network. I don't know how to fix that. I 've unplugged and plugged back the ruckus device but it still didn't make the wifi working.

[Vásquez_Fer]

Hi @ruckustupig  

Hope you are doing well 

As you mention, it is something that is applied from the ISP xfinity , ruckus devices only distribute internet from the ISP.

Please make sure you have internet connection from your ISP 

Do you have a modem or Router from Xfinity ? here is a common setup for Lennar home users : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Also here is a process to reset your AP ( wlan settings ) WiFi 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez 

[ruckustupig]

The internet is perfectly connecting with xifinity; the modem is doing perfectly. but the ruckus device doesn't send the signal all over the house.

[Vásquez_Fer]

Hi @ruckustupig 

Can you please the answer do you have a modem router or just a modem from your ISP ? 

Best Regards 

Fernando Vasquez

[ruckustupig]

I’m not sure of your terminologies. There is a xifiniyy gateway device. It is working well and sending signals to part of the house. But ruckus device (which should deliver the signal from gateway to the whole house) doesn’t work. This happens after I restarted the xfinity gateway