Wireless extenders not powered on

[kristenrwillis]

Hi,

I just noticed that our wireless extenders are no longer working. I tried doing a factory reset but it did not work. Can you please provide further assistance? I am not great with technology. 
Thanks! 

[pinky_ruckus]

Hi @kristenrwillis ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

 2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Edrisgarcia4182]

Hello, I have the same issue after a power outage. I have tried resetting the system, but your directions aren't clear on how long I should keep the paper clip in after I put the power chord in. I see the amber lights come on immediately after I plug the chord in  with or without the paper clip on. Please explain. 

[pinky_ruckus]

Hello @Edrisgarcia4182 ,

Greetings!

Thank you for your response to the post.

I understand that you are experiencing issues with the Switch following the power outage. Could you please create a new post on the Community forum since this case involves a different user? Once you have created the new post, we will be happy to assist you further.

Please use the below link to create a new post in the Community forum.

https://community.ruckuswireless.com/t5/forums/postpage/choose-node/true/interaction-style/forum/ove...

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @kristenrwillis ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.