Wireless Internet has been on/off lately

[reeljake17]

I'm not sure what the issue is.  Can someone help?  

[Jayavidhya]

Hi @reeljake17

Please give the detailed description of the issue.

1:Please, confirm if the Switch is powering up.

2:Please confirm if the ICx7150 Switch SYST LED light is amber or green.

3: Please, confirm if the Access points are powering up.

Best regards,

Jayavidhya

Lennar Home Community

[reeljake17]

1) Yes

2) Green

3) Yes

Can we check if I have the latest update?  It's what was needed last time I worked with tech support.

[Jayavidhya]

Hi @reeljake17

1:Are you able to open the websites, but it's too slow, or cannot connect at all?

2:If you connect your computer directly to the ICX7150 Switch, do you have an internet connection?

3:If you connect your computer directly to the ISP router, do you have an internet connection?
If this is the case, please contact your ISP.

4:Are you able to logging to your Unleashes dashboard(unleashed.ruckuswireless.com), if you can, please search for Switch >general information>provide a screenshot.

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Monitoring Connected ICX Switches

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-CE16E880-0048-4AC6-8843-D98F...

Best regards,

Jayavidhya

Lennar Home Community

[reeljake17]

1) We can connect now and it's fine.  It's just once in awhile we lose wifi for a brief period

2) It's not an ISP issue

4) I can't get on that site on my laptop.  I get a "Privacy Error".