Why is it so difficult to get an RMA?

[RLW]

We purchased this switch included in a Lennar home in July 2020. Connected Arris Modem and Netgear Nighthawk Dual-Band router between ISP and the 7150. Have had constant problems with the unit that were initially resolved by xFinity and a very helpful Ruckus tech person who had to take control of the switch to get it to reboot.  That level of service is gone and the "Community" and "YouTube" videos helped until this week. Dozens of reboot attempts have failed after switching modem ports, router LAN and the 5e cables for 6e.  have entered RMS requests twice on this site by filling out all the info with an image of all LED showing yellow.  All I receive are emails directing me back to this site.  The unit is defective!

[pinky_ruckus]

Hello @RLW ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and unable to connect to the Internet.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?
2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.