Why are Ruckus products so bad since CommScope bought them?

[CommScopetrash]

Why are Ruckus products so bad since CommScope bought them?

Seriously,  the motorola units i had before CommScope aquired that division were great.  Then the three models that i rolled out to my enterprise after CommScope bought moto have been cheaper hardware,  barely functional firmware with few updates and terrible support from CommSCope. 

Similiarily, the new Ruckus APs we are using didn't deploy cleanly and CommScope finally admitted its a bug in the firmware but then washed their hands saying we just need to return them and use a different model. We have 100 of these already in our warehouse. The support team tells us nothing and seems to either be clueless or are gagged by some kind of gag order. I know CommScope has been failing financially and is in a sea of debt from all it's aquisitions and mis management but its a shame when formerly great companies like Ruckus, Motorola, and ARRIS get stripped of all their integrity by greedy financial pirates who strip the human element (good tech support) out of the asset line. 

[Imran_ruckus]

Hi @CommScopetrash 

Thank you for reaching out to the RUCKUS Community forums.

I apologize for any inconvenience you may have experienced.

As your post is currently in the RUCKUS Lennar Home Forum queue, I would like to clarify whether your inquiry pertains to a Lennar Home RUCKUS setup or an Enterprise network setup.

Your confirmation will enable us to assist you more effectively.

Thank you once again for your cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[CommScopetrash]

Hi Imran,  It is Enterprise.

[Imran_ruckus]

Hi @CommScopetrash 

Thank you for your response and confirmation.

I recommend that you raise a ticket with our Enterprise Technical team or call using number, who will reach out to you as soon as possible to address your concerns.

Please use the following link for the same:

https://support.ruckuswireless.com/contact-us

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community