What's the recommended firmware at this time for the ICX 7150-c12p switch and R510 APs?

[saurabhk01]

What's the recommended firmware at this time for the ICX 7150-c12p switch and R510 APs?

I am facing slow speed issue from AR and switch wifi when direct access to router is faster.

[pinky_ruckus]

Hello @saurabhk01 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are experiencing slow speed issues.

Also, you would like to know the recommended firmware version for both the ICX-7150 Switch and R510 APs.

The recommended version for the Switch ICX-7150 is 08.0.95g and that of R510 APs is 200.15.6.12.304.

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started facing the issue?

2)  Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)  May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @saurabhk01 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[saurabhk01]

Hello Pinky,

Please find below requested information:

My Switch ICX-7150 has 08.0.95g version but AP's R510 are currently in 200.8.10.3.290.

1)  Was there any power outage before you started facing the issue? No Outage
2)Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) - Please find attached.

3) May I know how many Access Points are connected to the Switch? Two Access Points

 Could you please let me know the light status on the Access Points? Any of these lights are on-- Yes lights are on, refer attached.Switch ICX 7150-c12pAccess Points R510

[pinky_ruckus]

Hello @saurabhk01 ,

Greetings!

Thank you for sharing the information.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community