WLAN created is not shown

[zsl666]

I am in a Lennar home and have a RUCKUS ICX7150-c12p with two R510 installed

I connect my spectrum modern to the ICX7150, two R510 connect to port 1 and 2. Powered up.

I downloaded the RUCKUS app, and follow the app to set up the internet. After finish, the WLAN account is created. But I can't find it in my wifi list, the one I can find is still the  configure.me one. and in the APP, I can see the WLan created. but it says the internet is disconnected, and no client connected to it. I tried two times, reset device to factor y default with the reset button. Everything still the same.

On the ICX7150,Syst and Pwr light are solid green. On R510, the CTL light is solid green and PwR light is flashing green.

Please advice

thanks!

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Access Points with Cofigure.me-xxxxxxx and Recover.me-xxxxx SSID.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

To address this issue, it is necessary to perform a factory reset on the Access Point. Please follow these steps:

1. Locate the reset button on the rear of the Access Point.

2. Press and hold the reset button for approximately 20-30 seconds.

For detailed instructions on the factory reset process, please refer to the RUCKUS Lennar Knowledge Base article available at the following link: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Important Note: During the factory reset process, ensure that only ONE Access Point is connected to the switch port. If you have multiple Access Points (e.g., three), disconnect the cables from two of them from the Switch ports and perform the reset on the remaining Access points. After the reset, reconnect the cables from the disconnected Access Points back to the switch ports. They will synchronize with the configuration of the reset Access Point.

To remove the Access Point from the ceiling, you may use a paper clip. For a visual guide, please refer to the video starting at 3:30 minutes: 

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Should you have any questions or require further assistance, please do not hesitate to contact me.

Thank you for your patience and understanding.

Best regards, 

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Help us with the requested queries.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community