WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

[JimmyChanga]

********Prior case opened and the new procedure is to open a fourm.*****************

1: Defective Serial Number:391972002459

&

2: Defective Serial Number:391972002897

**Also WAPs are not broadcasting single that uploads

**during speed test. The download portion works, but when it goes to upload. The upload signal fails.

"On Tue, Oct 4, 2022 at 9:22 PM Ruckus Customer Support <
support-case@commscope.com>

Ruckus Networks case 01655783

Good evening,

This needs to be updated and changed as the problem is not the switches,
but the main hub. Attached is everything you need to change the work order.
Or open a new one for me to be able to setup my internet and get into the
switch.

Unless you have another way for me to be able to get into this. I have
exhausted every troubleshooting option and have come to a dead end. Please
be of assistance and help as this is not something that should be this
difficult to someone who at least is somewhat knowledgeable in the
networking realm for everyday folk.

[JimmyChanga]

The default Admin usernames and passwords do not work. The tech who set this up used his own thing and outside protocol. I cannot access the main switch nor any WAPs.