Hi @jpsp1117
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering slow internet connectivity issue.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you with upgrade and other steps, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
2 APs
Network is Fiber / Windstream - Have service if directly connected to Ethernet, Even Etherenet in other rooms connected to TV are faster (Going through Switch). Speed ws good until recently (6-7 months)
Hi @jpsp1117
Greetings!!!
Thank you for the response and the detailed information.
Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.
Let me know how it goes.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
