Slow WiFi

[kramitkrsingh]

I'm using a ICX7150 along with two Ruckus 510 WAPs. One the WAP is configured as the Master. My ISP speed is 1Gbps and I do get over 900Mbps when I connect to my ISP WiFi directly and about 1Gbps when connected via ethernet.

However, when I'm connect to ICX7150 switch via ethernet or via Ruckus WAP, I don't get more than 450 Mbps. Please help to troubleshoot.

The firmware on the WAPs are up to date: Current firmware version: 200.15.6.212.27

Lights on the WAP:

Master: PWR, CTL, 5G and 2.4G are solid green

2nd WAP: PWR, 5G and 2.4G are solid green.

[Imran_ruckus]

Hi @kramitkrsingh 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet speed issues via RUCKUS devices. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1.Could you please confirm whether the internet speed through the RUCKUS setup was previously performing as expected? Also, were there any power outages before this issue began?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kramitkrsingh]

I've always faced this issue and have never been able to get a speed over 450Mbps. There was no power outage and as mentioned, this issue has been there since beginning. I've already upgraded the firmware to latest version.

Wap#2

Wap#2

Master WAPMaster WAP

Switch: No amber lights. Only green. Both the WAPs are connected via 6a cable with max 35ft of max length.

Switch

[Imran_ruckus]

Hi @ kramitkrsingh
Thank you for the response and the detailed information.
Could you please confirm the RUCKUS Switch version it’s currently running on?
Additionally please note that Internet speed depends on many factors like wireless interference, distance between the AP and the client device etc., Hence it is expected to get a lesser speed.
Please let me know if you have any queries.
Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kramitkrsingh]

here is all. the information I can find:

To reduce the interference, I've tried connecting the WAPs with a smaller patch cable close to the switch, disconnecting all the clients and also disabling the WiFi module within the ISP modem/router, but nothing helps.