Unresponsive ICX 7150-C12P

[dgood]

Hello,

I have a ICX 7150-C12P here that won't fully turn on. When power is applied, all LEDs briefly illuminate orange. After this point, the LEDs turn off. Then, the SYST LED is amber, while the PWR LED is green. It doesn't change from this state, I have waited a long time.

The last thing I did is remove power from the device, it was definitely working before that.

Troubleshooting Steps:
- Different AC plug
- Hold reset button on power up
- Tried accessing the console via USB-C and rj45, the device is not responsive on those ports

I would like to RMA the device as it is no longer functional and I believe has encountered some type of defect. 

Thanks!
Desmond

[MariaC862]

Hi Desmond,

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.Thank you for your cooperation, patience, and understanding.

Best regards

[dgood]

Hi Maria,

Thanks for the response. I have uploaded the video and image now.

Cheers,
Desmond

[MariaC862]

Hi Desmond,

Greetings!!!

Thank you for sharing the requested information.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,