Unleashed mobile app shows APs but not the switch

[adamb303]

As the title says, my home network is visible within the unleashed mobile app. I can see both of the APs and all the details associated with them. When you cycle through the "carousel" of options at the top "no switches" are visible on the switches section. Shouldn't I be able to see and manage my switch from there?

[adamb303]

I'll mark one of your posts in this thread as the solution. Ultimately, I've solved all the problems using these forums as well as a little bit of general googling.

The switch definitely needed upgraded, and upgrading to an intermediate version, before the current version is what I did. During the reboot of the switch the APs took a while to power back up (I don't know how long for sure because I had to leave my house after that step).

That night, noticing the APs were back up, I checked the ruckuswireless dashboard and noticed there was some sort of flag on the switch and it showed a status of "connecting" or "discovery" or both. I googled that issue which told me I needed to manually enable SSH on it. I followed the steps for doing so, as well as creating SSH credentials for the switch. Once I gave the ruckuswireless dashboard those credentials (removing/adding a switch in the dashboard prompts you for them), everything appeared normal there.

Good luck to any homeowners coming across this thread trying to solve your home networking problems! 

[pinky_ruckus]

Hello @adamb303 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the Access points are back online after the Switch upgrade.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.