Greetings!!! Thank you for the response and the information you shared.
If there are no 2.4G and 5G lights on the Access Points meaning access points are not getting IP addresses from your ISPs (Internet Service Provider) Router DHCP Server.
If the ISP’s Internet connection is working fine, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.
IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your smartphone.
This may happen when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. Please check the current version of your Unleashed Access Points and share a screenshot of the same.
Could you please login to your Unleashed system on a web browser using the Master AP IP Address orhttps://unleashed.ruckuswireless.com/and share the screenshot showing the below information?
Please check, help us with the above-requested information, and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Thank you for the response and for sharing the requested information.
As I see from the screenshot you shared, your Unleashed Access Points are on an oldversion 220.127.116.11.229. This is the reason you are unable to log into your Unleashed Application from your smartphone.
We suggest you upgrade your ALL RUCKUS R510 Access Points to version 18.104.22.168.203 which is recently released.
Please refer to the below videos for the Upgrade process:
RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI