CommScope RUCKUS Community Forums

Kgraham22 · ‎10-09-2023

When I attempt to access unleash app for ruckus, message says I’m not connected to unleashed network. How do I correct this?

Imran_ruckus · ‎10-11-2023

Hi @Kgraham22

Greetings!!!
Thank you for the response and the information you shared.

If there are no 2.4G and 5G lights on the Access Points meaning access points are not getting IP addresses from your ISPs (Internet Service Provider) Router DHCP Server.

If the ISP’s Internet connection is working fine, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (Highly recommended in case you forget your Unleashed login credentials in the future)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎10-09-2023

admin test

Imran_ruckus · ‎10-09-2023

Hi @Kgraham22

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your smartphone.

This may happen when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot showing the below information?

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Kgraham22 · ‎10-09-2023

Here’s the information

Imran_ruckus · ‎10-10-2023

Hi @Kgraham22

Greetings!!!

Thank you for the response and for sharing the requested information.

As I see from the screenshot you shared, your Unleashed Access Points are on an old version 200.10.10.5.229. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade.

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Unleashed app access