Unleashed AP

[thetrifakta]

I have a Ruckus switch and AP in the new build with Lennar. I also run a Nest mesh network. My Ruckus network shows available but connected devices have no internet service and two yellow light show on the AP. If I log into the Unleashed app, the lights on the AP are green and internet service is available. Once I log off the app, the lights go yellow again with no service. This happened out of the blue. My mesh network runs well with no concerns. I have had this set up for 2 years and this just occurred a few weeks ago. I searched the forum for this issue with no luck so apologies if this is a duplicate issue. I am also not very tech savvy. Thank you in advance. 

[Imran_ruckus]

Hi @thetrifakta

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that you are unable to connect devices using RUCKUS Access Points.

Seems like your AP light status is in normal condition. (Please refer to the below link)

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Could you please let us know?

1. Was there any Power outage just before you started facing this issue?

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.