Unleashed AP is not established

[Pineapple89]

Hi 

I moved in to the Lennar home.  There are two Ruckus R510 in my condo. When I run unleashed it shows a message said you are connected to config.me however the connection to the unleashed AP is not established yet.  Please wait for the wifi symbol to appear top status bar before continuing.  

However my phone doesn't appear wifi symbol when I connect to config.me

Please let me know how to do it asap because my wifi is not stable or not working in my first floor at all.

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support